Facebook Messenger For Shopify: Easy Step By Step Tutorial – EcomExperts
Shopify Blog

Step-by-Step Tutorial to Set Up Facebook Messenger Chat On Shopify Without App

Andrew Durot
8 min read

Did you know you can add Facebook Messenger on Shopify? Adding Facebook Messenger live chat Shopify can benefit your store in a number of ways. Here are a few of them:

Increase Customer Service

In brick-and-mortar stores, shoppers love talking with helpful sales associates. The online world is much different in this respect. If your store is not as intuitive and information is hard to find, your customer may just go to a different site.

With a Shopfiy live chat app, your customers can reach you instantly to ask questions about a product. 

People make purchase decisions in seconds, and their ability to have their questions answered with the click of a button may make the sale for you.

Chat with Multiple Shoppers at Once

With live chat, you can talk to several customers at a time. You wouldn’t be able to do this on the phone. So no one has to wait on hold to talk to you, and you won’t miss chatting with any of your customers.

Chat Feature is Easy to See

The Shopify Messenger app appears on every page of your store and is very prominent on the screen. So it’s easier to find than a contact form, which is only on one page.

Increase Sales and Conversions

According to the American Marketing Association, stores that use live chat increase their conversions by 20 percent. You have the opportunity to speak to customers while they are in your store and guide them through making purchase decisions. A report by eMarketer indicates that, after using live chat, 35% more shoppers made purchases.

Build Trusting Relationships with Your Customers

Facebook Messenger Shopify would allow you to have a conversation and build rapport with your customers that you couldn’t do otherwise. If your customers trust you, they’re more likely to buy from you. Even just knowing they can get what they need by clicking the chat icon may be enough to make a sale and build a relationship for future sales.

Competitive Edge

Despite its proven effectiveness, only 9 percent of online businesses use live chat to support their customers. You can stand out from all of the other stores by offering live chat.

Preferred Mode of Communication

For customer service, shoppers prefer live chat over phone or email, according to an eDigital research paper.

This tutorial will show you how to add Facebook chat to Shopify.

How to Add Facebook Messenger to Shopify
  1. Copy the code below.
  2. From your Shopify admin, go to Online Store > Theme.
  3. Find the theme you want to edit and then click Action > Edit code.
  4. In the Layout section, click theme.liquid to open the file in the online code editor.
  5. Find </body> and paste code just above it.
  6. Done

  <!-- Dev-EE codes -->

   

   

   <style>.fb-livechat,.fb-widget{display:none}.fb_chat.fb-button,.fb_chat.fb-close{position:fixed;right:24px;cursor:pointer}.fb_chat.fb-button{z-index:1;background:url(data:image/svg+xml;base64,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) center no-repeat #0084ff;width:60px;height:60px;text-align:center;bottom:24px;border:0;outline:0;border-radius:60px;-webkit-border-radius:60px;-moz-border-radius:60px;-ms-border-radius:60px;-o-border-radius:60px;box-shadow:0 1px 6px rgba(0,0,0,.06),0 2px 32px rgba(0,0,0,.16);-webkit-transition:box-shadow .2s ease;background-size:80%;transition:all .2s ease-in-out}.fb_chat.fb-button:focus,.fb_chat.fb-button:hover{transform:scale(1.1);box-shadow:0 2px 8px rgba(0,0,0,.09),0 4px 40px rgba(0,0,0,.24)}.fb-widget{background:#fff;z-index:2;position:fixed;width:360px;height:435px;overflow:hidden;opacity:0;bottom:0;right:24px;border-radius:6px;-o-border-radius:6px;-webkit-border-radius:6px;box-shadow:0 5px 40px rgba(0,0,0,.16);-webkit-box-shadow:0 5px 40px rgba(0,0,0,.16);-moz-box-shadow:0 5px 40px rgba(0,0,0,.16);-o-box-shadow:0 5px 40px rgba(0,0,0,.16)}.fb-credit{text-align:center;margin-top:8px}.fb-credit a{transition:none;color:#bec2c9;font-family:Helvetica,Arial,sans-serif;font-size:12px;text-decoration:none;border:0;font-weight:400}.fb_chat.fb-overlay{z-index:0;position:fixed;height:100vh;width:100vw;-webkit-transition:opacity .4s,visibility .4s;transition:opacity .4s,visibility .4s;top:0;left:0;background:rgba(0,0,0,.05);display:none}.fb_chat.fb-close{z-index:4;padding:0 6px;background:#365899;font-weight:700;font-size:11px;color:#fff;margin:8px;border-radius:3px}.fb_chat.fb-close::after{content:'x';font-family:sans-serif}</style> 

   <div class="fb-livechat"> 

     <div class="fb_chat fb-overlay"></div> 

     <div class="fb-widget"> 

       <div class="fb_chat fb-close"></div> 

       <div class="fb-page" data-href="https://www.facebook.com/ecomeeexperts.io/" data-tabs="messages" data-width="360" data-height="400" data-small-header="true" data-hide-cover="true" data-show-facepile="false"> 

         <blockquote cite="https://www.facebook.com/ecomexperts.io/" class="fb-xfbml-parse-ignore"> </blockquote> 

       </div> 

       <div class="fb-credit">  

         <a href="https://www.ecomexperts.io/" target="_blank">Facebook Chat Widget by EcomExperts.io</a> 

       </div> 

       <div id="fb-root"></div> 

     </div> 

     <a href="https://m.me/ecomexperts.io" title="Send us a message on Facebook" class="fb_chat fb-button"></a>  

   </div> 

   <script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v3.3&appId=364831677646201&autoLogAppEvents=1"></script> 

   <script src="https://ajax.googleapis.com/ajax/libs/jquery/2.1.3/jquery.min.js"></script> 

   <script>$(document).ready(function(){var t={delay:125,overlay:$(".fb-overlay"),widget:$(".fb-widget"),button:$(".fb-button")};setTimeout(function(){$("div.fb-livechat").fadeIn()},8*t.delay),$(".fb_chat").on("click",function(e){e.preventDefault(),t.overlay.is(":visible")?(t.overlay.fadeOut(t.delay),t.widget.stop().animate({bottom:0,opacity:0},2*t.delay,function(){$(this).hide("slow"),t.button.show()})):t.button.fadeOut("medium",function(){t.widget.stop().show().animate({bottom:"30px",opacity:1},2*t.delay),t.overlay.fadeIn(t.delay)})})});</script> 

   

   

      <!-- Dev-EE codes --> 

Facebook Messenger Marketing Shopify

Now you know how to add messenger chat on Shopify. Your customers can reach out to you in real time and you can experience all of the advantages live chat has to offer, such as increased sales and conversions and improved customer relationships.
We hope you have benefited from this blog post about how to install Facebook chat to Shopify. As always, feel free to contact us with questions.

Leave a comment

About Andrew Durot

He is the co-founder of Ecom Experts, a Shopify focused development agency. 

Ecom Experts and Andrew's team have been focused on speed optimization - increasing the speed of over 300 stores in last year alone.

Speed Optimization is a repetitive & time-consuming task that most veteran Shopify experts try to avoid.

Andrew and his team has taken it upon themselves to maser the subject and become the largest speed optimization team on he Shopify platform even building out the only Shopify specific speedchecker tool!

Check Your Speed

Guides

Leave a comment

Get started today – absolutely no
obligations and completely free!
Contact Us