Did you know you can add Facebook Messenger on Shopify? Adding Facebook Messenger live chat Shopify can benefit your store in a number of ways. Here are a few of them:
Increase Customer Service
In brick-and-mortar stores, shoppers love talking with helpful sales associates. The online world is much different in this respect. If your store is not as intuitive and information is hard to find, your customer may just go to a different site.
With a Shopfiy live chat app, your customers can reach you instantly to ask questions about a product.
People make purchase decisions in seconds, and their ability to have their questions answered with the click of a button may make the sale for you.
Chat with Multiple Shoppers at Once
With live chat, you can talk to several customers at a time. You wouldn’t be able to do this on the phone. So no one has to wait on hold to talk to you, and you won’t miss chatting with any of your customers.
Chat Feature is Easy to See
The Shopify Messenger app appears on every page of your store and is very prominent on the screen. So it’s easier to find than a contact form, which is only on one page.
Increase Sales and Conversions
According to the American Marketing Association, stores that use live chat increase their conversions by 20 percent. You have the opportunity to speak to customers while they are in your store and guide them through making purchase decisions. A report by eMarketer indicates that, after using live chat, 35% more shoppers made purchases.
Build Trusting Relationships with Your Customers
Facebook Messenger Shopify would allow you to have a conversation and build rapport with your customers that you couldn’t do otherwise. If your customers trust you, they’re more likely to buy from you. Even just knowing they can get what they need by clicking the chat icon may be enough to make a sale and build a relationship for future sales.
Competitive Edge
Despite its proven effectiveness, only 9 percent of online businesses use live chat to support their customers. You can stand out from all of the other stores by offering live chat.
Preferred Mode of Communication
For customer service, shoppers prefer live chat over phone or email, according to an eDigital research paper.
This tutorial will show you how to add Facebook chat to Shopify.
How to Add Facebook Messenger to Shopify- Copy the code below.
- From your Shopify admin, go to Online Store > Theme.
- Find the theme you want to edit and then click Action > Edit code.
- In the Layout section, click theme.liquid to open the file in the online code editor.
- Find </body> and paste code just above it.
- Done
<!-- Dev-EE codes -->
<style>.fb-livechat,.fb-widget{display:none}.fb_chat.fb-button,.fb_chat.fb-close{position:fixed;right:24px;cursor:pointer}.fb_chat.fb-button{z-index:1;background:url(data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiA/PjwhRE9DVFlQRSBzdmcgIFBVQkxJQyAnLS8vVzNDLy9EVEQgU1ZHIDEuMS8vRU4nICAnaHR0cDovL3d3dy53My5vcmcvR3JhcGhpY3MvU1ZHLzEuMS9EVEQvc3ZnMTEuZHRkJz48c3ZnIGVuYWJsZS1iYWNrZ3JvdW5kPSJuZXcgMCAwIDEyOCAxMjgiIGhlaWdodD0iMTI4cHgiIGlkPSJMYXllcl8xIiB2ZXJzaW9uPSIxLjEiIHZpZXdCb3g9IjAgMCAxMjggMTI4IiB3aWR0aD0iMTI4cHgiIHhtbDpzcGFjZT0icHJlc2VydmUiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIgeG1sbnM6eGxpbms9Imh0dHA6Ly93d3cudzMub3JnLzE5OTkveGxpbmsiPjxnPjxyZWN0IGZpbGw9IiMwMDg0RkYiIGhlaWdodD0iMTI4IiB3aWR0aD0iMTI4Ii8+PC9nPjxwYXRoIGQ9Ik02NCwxNy41MzFjLTI1LjQwNSwwLTQ2LDE5LjI1OS00Niw0My4wMTVjMCwxMy41MTUsNi42NjUsMjUuNTc0LDE3LjA4OSwzMy40NnYxNi40NjIgIGwxNS42OTgtOC43MDdjNC4xODYsMS4xNzEsOC42MjEsMS44LDEzLjIxMywxLjhjMjUuNDA1LDAsNDYtMTkuMjU4LDQ2LTQzLjAxNUMxMTAsMzYuNzksODkuNDA1LDE3LjUzMSw2NCwxNy41MzF6IE02OC44NDUsNzUuMjE0ICBMNTYuOTQ3LDYyLjg1NUwzNC4wMzUsNzUuNTI0bDI1LjEyLTI2LjY1N2wxMS44OTgsMTIuMzU5bDIyLjkxLTEyLjY3TDY4Ljg0NSw3NS4yMTR6IiBmaWxsPSIjRkZGRkZGIiBpZD0iQnViYmxlX1NoYXBlIi8+PC9zdmc+) center no-repeat #0084ff;width:60px;height:60px;text-align:center;bottom:24px;border:0;outline:0;border-radius:60px;-webkit-border-radius:60px;-moz-border-radius:60px;-ms-border-radius:60px;-o-border-radius:60px;box-shadow:0 1px 6px rgba(0,0,0,.06),0 2px 32px rgba(0,0,0,.16);-webkit-transition:box-shadow .2s ease;background-size:80%;transition:all .2s ease-in-out}.fb_chat.fb-button:focus,.fb_chat.fb-button:hover{transform:scale(1.1);box-shadow:0 2px 8px rgba(0,0,0,.09),0 4px 40px rgba(0,0,0,.24)}.fb-widget{background:#fff;z-index:2;position:fixed;width:360px;height:435px;overflow:hidden;opacity:0;bottom:0;right:24px;border-radius:6px;-o-border-radius:6px;-webkit-border-radius:6px;box-shadow:0 5px 40px rgba(0,0,0,.16);-webkit-box-shadow:0 5px 40px rgba(0,0,0,.16);-moz-box-shadow:0 5px 40px rgba(0,0,0,.16);-o-box-shadow:0 5px 40px rgba(0,0,0,.16)}.fb-credit{text-align:center;margin-top:8px}.fb-credit a{transition:none;color:#bec2c9;font-family:Helvetica,Arial,sans-serif;font-size:12px;text-decoration:none;border:0;font-weight:400}.fb_chat.fb-overlay{z-index:0;position:fixed;height:100vh;width:100vw;-webkit-transition:opacity .4s,visibility .4s;transition:opacity .4s,visibility .4s;top:0;left:0;background:rgba(0,0,0,.05);display:none}.fb_chat.fb-close{z-index:4;padding:0 6px;background:#365899;font-weight:700;font-size:11px;color:#fff;margin:8px;border-radius:3px}.fb_chat.fb-close::after{content:'x';font-family:sans-serif}</style>
<div class="fb-livechat">
<div class="fb_chat fb-overlay"></div>
<div class="fb-widget">
<div class="fb_chat fb-close"></div>
<div class="fb-page" data-href="https://www.facebook.com/ecomeeexperts.io/" data-tabs="messages" data-width="360" data-height="400" data-small-header="true" data-hide-cover="true" data-show-facepile="false">
<blockquote cite="https://www.facebook.com/ecomexperts.io/" class="fb-xfbml-parse-ignore"> </blockquote>
</div>
<div class="fb-credit">
<a href="https://www.ecomexperts.io/" target="_blank">Facebook Chat Widget by EcomExperts.io</a>
</div>
<div id="fb-root"></div>
</div>
<a href="https://m.me/ecomexperts.io" title="Send us a message on Facebook" class="fb_chat fb-button"></a>
</div>
<script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v3.3&appId=364831677646201&autoLogAppEvents=1"></script>
<script src="https://ajax.googleapis.com/ajax/libs/jquery/2.1.3/jquery.min.js"></script>
<script>$(document).ready(function(){var t={delay:125,overlay:$(".fb-overlay"),widget:$(".fb-widget"),button:$(".fb-button")};setTimeout(function(){$("div.fb-livechat").fadeIn()},8*t.delay),$(".fb_chat").on("click",function(e){e.preventDefault(),t.overlay.is(":visible")?(t.overlay.fadeOut(t.delay),t.widget.stop().animate({bottom:0,opacity:0},2*t.delay,function(){$(this).hide("slow"),t.button.show()})):t.button.fadeOut("medium",function(){t.widget.stop().show().animate({bottom:"30px",opacity:1},2*t.delay),t.overlay.fadeIn(t.delay)})})});</script>
<!-- Dev-EE codes -->
Facebook Messenger Marketing Shopify
Now you know how to add messenger chat on Shopify. Your customers can reach out to you in real time and you can experience all of the advantages live chat has to offer, such as increased sales and conversions and improved customer relationships.
We hope you have benefited from this blog post about how to install Facebook chat to Shopify. As always, feel free to contact us with questions.
