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Once the Loox Photo Reviews Shopify app is installed on your Shopify store, it opens to the welcome page. There you can see a testimonial on the left and a discount picker on the right. To encourage customers to leave a review, offer them something in return; using Loox, you can create automatic discounts for each photo review posted.
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Next, you can import reviews from other app or customize your review widget.
On the app dashboard, you’ll find campaign overview, progress tab and FAQ; also, you would find a top navigation menu with
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The app Settings
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Orders
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Reviews
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Import Reviews
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Reports
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Help
In the help tab, you can find a lot of useful articles, and if that is not enough, customer support is available via live chat.
On the progress tab, you can check the steps you still need to cover. First on the list is Schedule bonus emails; click on that. Bonus emails are basically emails requesting reviews from your past clients. You can choose if you want to send requests to customers that made a purchase on your site 30, 60 or 90 days back. Choose a timeline, then click on the red button that says Continue to settings.
On the setting window, the first step is Language; 9 languages are available for you to choose from.
On the next tab, you would find handling reviews, and here you can choose which reviews are going to be automatically published, and you can also set the rules for email notifications.
In the “Review request email tab”, you can play with email timing, texts, logos; basically, you can make it fit your overall brand. In the following tabs, a lot of customization is available. You can set the rules for discounts, review and photo reminders, change review form and handling emails. Suggested text is great, so it is not a huge mistake if you leave it as it is.
In the display reviews tab, you can change the look and feel of your reviews widget and badges. And if you click on the integration tab on the left, you can connect the Loox with your favorite Shopify app. If you want to customize your review widget and form even further, you can do that in the customize tab. All changes are automatically saved so you can go back to the dashboard.
You can check other steps in the progress tab. Edit email content - done, Add your logo to emails also done and Send reminder email. Finally, refresh to see how it looks on your site.
Go the extra mile to try out the app by writing a review. Click on write a review, a new window pop-up, select the number of stars, upload the photo. The final step is to write your details, and that is it.
