Lucky Orange Shopify App Review | Should You Use It In 2021? – EcomExperts
Shopify Blog

Can You Quickly Grow Sales Using Lucky Orange Heatmaps & Replay? 2021 Shopify App Review

4.7(614) - Marketing App

Do you wonder why your Shopify analytics shows high bounce rates? Have you ever wondered how you can view your customer's browsing experience on your eCommerce site to know how to make it even better? Well, Lucky Orange has got you covered. 

With Lucky Orange, you can make the most of each visitor, lead, sale, and traffic to your website. Using all of this information, you have a guide, map to fixing whatever problems your customers might have while using your site. 

Wondering why Lucky Orange is perfect for tracking your customer online experience on your site? In this app review, we have reviewed Lucky Orange, taking into account its features, pricing, use, and app integrations.

Features & Quirks
  • Dynamic Heat Maps
  • Live Chat
  • Analytics Dashboard
  • Email Reports
  • Customer Surveys
  • Conversion Funnels
Pricing
Free
Free
  • 500
    Pageviews/Month
  • 1 Site
  • 2 Operators
  • Unlimited Recordings & Heatmaps
  • Live Chat
  • Surveys
  • Funnels
  • Form Analytics
  • 30 Days Storage
Starter
$10/month
  • 25,000 Pageviews/Month
  • 1 Site
  • 2 Operators
  • Unlimited Recordings & Heatmaps
  • Live Chat
  • Surveys
  • Funnels
  • Form Analytics
  • 30 Days Storage
Small Business
$20/month
  • 60,000 Pageviews/Month
  • 3 Site
  • 4 Operators
  • Unlimited Recordings & Heatmaps
  • Live Chat
  • Surveys
  • Funnels
  • Form Analytics
  • 30 Days Storage
Medium
$50/month
  • 200,000 Pageviews/Month
  • 8 Site
  • 10 Operators
  • Unlimited Recordings & Heatmaps
  • Live Chat
  • Surveys
  • Funnels
  • Form Analytics
  • 30 Days Storage
Full Tutorial & Review

Setting up Lucky Orange on your Shopify website is pretty easy and would only take about 5 minutes of your time. Start by:

  • Going to the Shopify app store and finding the "Lucky Orange App" on the Shopify website.
  • Click 'Install'
  • Next, sign up for Lucky Orange and run your 7-day Free Trial period.
  • Finally, play around with the available options (Recordings, Chat, Polls, HeatMaps, etc.) to get the most out of it.

Once all of this is completed, you are good to go.

 

What is Lucky Orange App?

Lucky Orange provides the tools that allow you to monitor your visitors' journey to see why your customer bounce rate is higher. With these tools, you can follow your customer journey, noting when visitors become frustrated, confused, and in turn, abandon your site. 

It literally places you in the driver's seat, allowing you to visualize yourself as the customer watching every click, stroke by showing you who is on your website, how they found you, and what they are doing on your website. 

You enjoy real-time tracking of every mouse click, move, scroll, and even get to watch the recordings later. Using Lucky Orange, all site visitors are recorded in real-time, which can now be played back to see why customers do not convert. This then aggregates the data into heat maps that show how people read your site pages, interact with elements, and even goes on to show how far down they scroll. 

The form analytics of Lucky Orange shows the exact parts of your signup or checkout forms that cause customers to abandon your site. This data is then tied back to your visitor recording so you can watch or learn the exact behavior of your visitors. 

It is also equipped with a customizable polling system that allows you to receive valuable feedback directly from visitors on your site. With the feature-rich chat systems, you can also help your customers when they need help using the Live view feature. Here, you co-browse chat and see exactly what the customer sees on your website so you can help them through the checkout process.

Show More...
Recommendation

New and existing merchants can use the Lucky Orange app on Shopify and ShopifyPlus stores. Beginners can also function effectively with the Lucky Orange app as it does not require special technical knowledge to sift through the recordings and insights. Using these easily digestible insights, you can effectively manage your site bounce rates. 

It brings a much more innovative perspective to web analytics and conversion rate optimization. You should note that site operators would need to put in a little more time and resources to create a personalized user experience. However, there is much more satisfaction for site visitors in the long run as they can now fully utilize the site, in turn increasing conversion rates and sales. 

Integrates With
HubSpot
Software
Analytics
Software
WordPress
System Software
Optimizely
Software
Words From The App Creator
App Developers have not yet provided us with any. If you are on the App Team - reach out!
Ann Appdeve
Community Discussion