Setting up Lucky Orange on your Shopify website is pretty easy and would only take about 5 minutes of your time. Start by:
- Going to the Shopify app store and finding the "Lucky Orange App" on the Shopify website.
- Click 'Install'
- Next, sign up for Lucky Orange and run your 7-day Free Trial period.
- Finally, play around with the available options (Recordings, Chat, Polls, HeatMaps, etc.) to get the most out of it.
Once all of this is completed, you are good to go.
What is Lucky Orange App?
Lucky Orange provides the tools that allow you to monitor your visitors' journey to see why your customer bounce rate is higher. With these tools, you can follow your customer journey, noting when visitors become frustrated, confused, and in turn, abandon your site.
It literally places you in the driver's seat, allowing you to visualize yourself as the customer watching every click, stroke by showing you who is on your website, how they found you, and what they are doing on your website.
You enjoy real-time tracking of every mouse click, move, scroll, and even get to watch the recordings later. Using Lucky Orange, all site visitors are recorded in real-time, which can now be played back to see why customers do not convert. This then aggregates the data into heat maps that show how people read your site pages, interact with elements, and even goes on to show how far down they scroll.
The form analytics of Lucky Orange shows the exact parts of your signup or checkout forms that cause customers to abandon your site. This data is then tied back to your visitor recording so you can watch or learn the exact behavior of your visitors.
It is also equipped with a customizable polling system that allows you to receive valuable feedback directly from visitors on your site. With the feature-rich chat systems, you can also help your customers when they need help using the Live view feature. Here, you co-browse chat and see exactly what the customer sees on your website so you can help them through the checkout process.